About Qualigentics
The IT team behind your business, and a family behind us.
Qualigentics is a managed IT services provider built for businesses that can't afford downtime and don't have the time to become IT experts. We're a Qualigence company - part of a family that's operated with discipline since 1999.
Who we are
A full-service MSP that runs IT like it matters.
Most executives don't lack for technology products. They lack for someone who will simply own the outcome - keep the network up, the security real, the backups working, and the phone answered. That's the role we take off your desk.
We serve banks, credit unions, manufacturers, and professional-services firms - the industries where downtimes aren't a blip, they're a problem. So we run your IT the way a trusted advisor would: plain-spoken, accountable, and in writing.
We put modern monitoring and AI to work in the background - catching problems before they become outages - and we keep it measured, because the point isn't clever technology. The point is that your Monday mornings have fewer surprises.
Who you actually get
Named people, not a support queue.
You get a team you can name, and one of them owns your account. When something breaks at 2am, there is a person accountable for it, not a ticket number.
Dana Whitfield
Managing Director
Runs the client side of the business. Sits in the quarterly reviews and owns the answer when something goes wrong.
Marcus Lang
Director of Infrastructure
Owns the network and monitoring practice. Spent eleven years keeping plant floors and branch networks online.
Priya Raghunathan
Head of Security & Compliance
Leads audit readiness for regulated clients. Has sat on the other side of an examiner's table and prepares accordingly.
Tom Ferriss
Service Desk Manager
The reason the phone gets answered. Runs the helpdesk rota and the escalation path behind it.
The family of companies
One system. Different doors.
Qualigentics is one door into the Guide, Don't Drive family - where Qualigence installs Human Performance across selection, leadership, education, operations, and now, your technology. Same operating discipline behind each company.
Executive search and talent research. The founding company, operating since 1999.
Contract and direct-hire staffing across professional and technical roles.
Leadership development and executive coaching for operating teams.
Community Bankers Institute
Training and advisory built specifically for community banks and credit unions.
Certification and training programs for working recruiters.
Revenue Institute
Revenue operations advisory - pipeline, forecasting, and go-to-market systems.
The operating system the family runs on, packaged for other businesses.
Qualigentics
Managed IT. The newest door - same discipline.
How we run it
The standards that make you trust us.
In writing
SLA response times, scope, and pricing in the agreement. You can hold us to it - that's the point.
In plain language
No acronym soup, no fear-mongering. We explain your IT in terms you can act on.
In the background
The good work is quiet - patched, backed up, monitored - so the only thing you notice is that things work.
Accountable
A named team, end-to-end. When something matters, a person answers.
Measured
We tell you the truth about your risk - including when you're fine, and don't need us.
Built on discipline
Same operating system as Qualigence since 1999: define the outcome, then hold it.
Talk to a real team.
Whether you're ready for an assessment or just have a question, a person here will pick up.
Start here
Get a network assessment.
We audit your network, security, backups, and compliance posture - and tell you, in plain terms, what's genuinely at risk. No obligation, no jargon, no scare tactics. If you're fine, we'll tell you you're fine.
Headquartered in Livonia, Michigan · A Qualigence company
What the assessment covers
- Network & infrastructure health
- Security and ransomware exposure
- Backup and recovery readiness
- Compliance and audit posture
- Where AI can quietly reduce risk