title: Qualigentics

description: Managed IT for banks, credit unions, manufacturers, and professional services.

content:
Qualigentics is a managed IT services provider for businesses that can't afford downtime: banks, credit unions, manufacturers, healthcare, construction, private equity, and professional services.
Core services: network management, security and ransomware defense, backups and recovery, helpdesk with a real human on the phone, compliance and audit readiness, and vendor management.
Founded discipline: A Qualigence company, operating with discipline since 1999.
Contact: (734) 432-6300 or hello@qualigentics.com. Headquartered in Livonia, Michigan.
Primary pages: /services, /industries, /locations, /about, /contact.


title: Network management

description: Kept up and patched, before it breaks.

content:
We design, monitor, and maintain your network and systems so they stay up - patched, backed up, and running. When something degrades, we see it before you do.
Why it matters: Your network is the spine every system runs on. A slow or unstable network quietly costs you all day long - a branch that can't process, a plant floor that stops, a deadline missed. And when it goes down, it's yours to explain.
What's included:
- Network design, configuration, and monitoring
- Proactive monitoring and alerting, 24/7
- Patch and firmware management, kept current
- Secure Wi-Fi and MPLS/VPN where you need them
- Hardware lifecycle and refresh planning
- Performance tuning before it becomes an outage
FAQs:
- Q: We already have an IT person. Why change?
  A: You don't have to. We work alongside your internal person - giving them a team, coverage when they're away, and a second set of eyes. A single person is a single point of failure; we remove that risk without removing them.
- Q: Do you just react to problems?
  A: No. Most of the work happens before anything breaks - patching, monitoring, capacity checks. Reaction only happens for the rare surprises, and even those we usually see coming first.
- Q: What does it cost?
  A: A fixed monthly rate with scope in writing. No surprise invoices, no 'by the hour' mystery. You'll know exactly what's covered.


title: Security & ransomware defense

description: Breaches stopped before they are news.

content:
Firewalls, endpoint protection, email filtering, and the hardening examiners actually look for. We defend you in the background so ransomware and breaches stay headlines that happen elsewhere.
Why it matters: Small banks and manufacturers are prime ransomware targets precisely because they're smaller - fewer defenses, more disruption, more willingness to pay. The question isn't if you've been probed; it's whether the defenses are actually in place and tested.
What's included:
- Next-gen firewall and network segmentation
- Endpoint detection and response on every machine
- Email security and phishing defense
- Security awareness training for your people
- Access control and MFA, enforced everywhere
- Incident response plan that's written down, not in a head
FAQs:
- Q: Can't we just buy a firewall and be done?
  A: A firewall is one layer. Ransomware gets in through email, bad passwords, and unpatched software. We put the layers in place and, more importantly, test that they actually stop something.
- Q: Is this going to be a sales pitch built on fear?
  A: No. We'll tell you plainly what's actually at risk and what's fine. We don't make money on panic - we make money on keeping you safe quietly.
- Q: What happens if something does get through?
  A: That's when the plan matters - segregated backups, tested recovery, a written response plan, and a real person to call. We plan for the breach so it stays an incident, not a catastrophe.


title: Backups & recovery

description: Restores you can count on.

content:
When a machine dies or ransomware hits, 'restore from backup' should be a plan - not a prayer. We make sure your data is actually recoverable, and that recovery is rehearsed.
Why it matters: Most backups go untested until the day they're needed. That's when people learn the backup was partial, the encryption keys were on the same server, or the restore takes three weeks. By then it's too late to fix.
What's included:
- Offsite and immutable backup strategy
- Backups that run - and a record that they did
- Regular restore tests, documented
- Ransomware-safe, off-network backup copies
- Business continuity and recovery-time planning
- A recovery runbook your team can follow
FAQs:
- Q: Don't we already back up?
  A: Maybe. But 'the server backs up' and 'we could fully recover by tomorrow morning' are different things. We verify the second one, on a schedule.
- Q: How fast can we be back up?
  A: That depends on your tolerance - we design the target (hours vs. days) deliberately with you, then engineer and test to hit it.
- Q: Is a test restore worth the effort?
  A: It's the only way to know it works. A single documented test restore that succeeds is worth more than five years of untested backups.


title: Helpdesk with a voice

description: A real person answers.

content:
Problems get resolved fast, in language a non-technical person can use. A named team answers the phone, so an issue is a moment in your day - not a black hole.
Why it matters: When help is a ticket portal that swallows requests, your people give up and 'make do' - which is how small problems become outages and security holes. The quality of help matters as much as its speed.
What's included:
- Phone, chat, and email support with real humans
- Fast response targets, in writing
- Friendly support in plain language
- Remote and on-site resolution
- Employee onboarding and offboarding, handled
- A helpdesk that reports to you on the real problems
FAQs:
- Q: Is it really a person on the phone?
  A: Yes. You'll have a real number and real people - not a bot tree. When it matters, a human answers.
- Q: What are your response times?
  A: We publish response targets in your agreement and report against them. The urgent calls get the fastest response.
- Q: Will you talk to my people in terms they understand?
  A: That's the whole point. We explain things in plain words. Nobody should feel dumb for asking an IT question.


title: Compliance & audit readiness

description: Walk into the exam ready.

content:
The controls, documentation, and patching cadence that satisfy bank examiners, NCUA, and industry regulators. Compliance handled as an ongoing standard, not a scramble before the audit.
Why it matters: Examiners don't audit your intentions - they look at your evidence. If the patching log, the security program, and the policy documents aren't in order all year, a good year of work won't save you in the room.
What's included:
- Security program and policy documentation
- Patching and change-control records you can show
- Access reviews and user-access evidence
- Vendor and third-party risk management
- Audit/exam prep and support in the room
- Regulatory mapping for your sector
FAQs:
- Q: We're not that big - do examiners really care about IT?
  A: Yes, especially in banking. IT, vendor, and cybersecurity expectations apply regardless of size. The requirements scale, not the expectations.
- Q: Can you help us through an active exam?
  A: Yes - we'll support you in the room and close whatever gaps surface. But the goal is that you never need to scramble.
- Q: Do you generate all the policy documents?
  A: We build the program and documentation with you - policies, evidence, and the controls behind them. It's not boilerplate; it's your actual posture, written down.


title: Vendor & technology management

description: Your vendor pile, owned.

content:
We run your vendors so you don't have to - renewals, licensing, and the 'is this even working?' question, managed by a single accountable partner.
Why it matters: Software, hardware, telecom, security, cloud - each sold separately, each with its own license, renewal, and salesperson. Nobody owns the pile, so costs creep, tools overlap, and the bill becomes opaque. That's yours to fix, on top of running the business.
What's included:
- A single inventory of your software and vendors
- Contract and renewal management
- License and usage audit - stop paying for ghost licenses
- Tool consolidation where overlap is wasted money
- Procurement and vendor negotiation support
- New-technology evaluation, in plain terms
FAQs:
- Q: How many vendors does the average business have?
  A: More than they think - often 20 to 50. The overlap and the ghost licenses alone usually pay for this.
- Q: Will you just push your own tools?
  A: No. We work with what you have, recommend consolidation only where it genuinely saves money or reduces risk.
- Q: Do we lose control of IT decisions?
  A: No. You approve every material change. We bring you the clarity and the options; you make the call.


title: Financial services

description: IT an examiner won't flag.

content:
Banks, credit unions, and financial institutions that can't go down, customers who expect it to just work, and examiners who audit your IT as seriously as your loans. We run IT that meets regulatory expectations and stays up in front of your members and customers.
Challenges:
- Downtime is more than an inconvenience: If a branch or a digital channel can't process, that's a customer standing at a counter and a regulator taking note. Every minute matters differently in financial services than anywhere else.
- Examiners audit your IT, seriously: Vendor management, cybersecurity, patching, business continuity - regulators ask about all of it. Your posture is evidence, not promises.
- A single IT contact is a single point of risk: Many institutions run lean. When your one IT person is away or leaves, nobody's watching your environment - at the exact moment it needs watching.
- Trust rests on every interaction: A teller system that's slow, an online banking hiccup, an email that looks like phishing - your members and customers notice, and so does your brand.
What we handle:
- Core environment monitoring and uptime
- Cybersecurity and vendor management for your exam
- GLBA and regulatory-aligned security controls
- Business continuity and backup readiness
- Branch and remote-site connectivity
- A compliance program you can show an examiner
FAQs:
- Q: Does our size exempt us from cybersecurity expectations?
  A: No. Examiners expect a written, working security and vendor program at institutions of every size. The expectations scale with your systems - they don't disappear for a community bank.
- Q: Can we keep our current IT person?
  A: Yes. We're often the layer under a trusted internal person - a team, coverage, and compliance-grade controls they couldn't carry alone. They don't have to lose anything.
- Q: What do you produce specifically for the exam?
  A: Your patching record, access reviews, vendor inventory, security program documentation, and continuity plans - organized and current, the way the examiner's checklist expects to find them.


title: Manufacturing

description: Keep the plant running.

content:
Production systems, scheduling, and your team rely on IT that keeps running. We keep the plant connected and recover fast when something does fault - because downtime is measured in dollars here.
Challenges:
- Downtime is a line on the P&L: A fault that stops production isn't just an IT ticket - it's orders delayed, wages spent, and customers disappointed. The cost of prevention is a rounding error next to the cost of an hour down.
- Old systems meet new threats: Plant floors run equipment and software built before security was a concern. That old, critical gear is exactly what ransomware and persistent attackers aim at.
- IT sits between the front office and the floor: Sales, engineering, ERP, and the shop floor all depend on the same network. A problem anywhere slows everything - and nobody wants to own it.
- The person who 'knows the plant' can retire: Tribal knowledge walks out the door. When the person who 'just knows' the setup is unreachable, the plant is exposed - and that dependency is a risk in one body.
What we handle:
- Production-critical network reliability
- Segmentation that protects the shop floor
- Backup and disaster recovery that actually covers your data
- ERP and application environment support
- Proactive monitoring across locations
- Vendor and OT/IT-aligned management
FAQs:
- Q: We have control systems IT vendors won't touch. Can you help?
  A: We work with the reality of plant floors - legacy systems, hard-to-patch equipment, OT that can't just be updated. The work is protecting them and isolating them, not pretending they're modern servers.
- Q: How do you handle multiple locations?
  A: We monitor and manage sites centrally, with the coverage and response tailored to each location's criticality. Scale makes us more valuable, not slower.
- Q: What's the biggest thing you usually find?
  A: Untested backups and an exposed shop floor. Both are fixable - and both are why people call us before the incident, not after.


title: Healthcare & clinics

description: HIPAA-grade uptime & security.

content:
Medical practices, clinics, and healthcare networks need patient records accessible instantly, systems HIPAA-compliant at all times, and clinical workflows uninterrupted.
Challenges:
- Clinical downtime halts patient care: When your EHR or practice management software freezes, appointments back up, charts are inaccessible, and patient trust is damaged immediately.
- HIPAA penalties don't care about excuses: Patient health information (PHI) is the highest-value target for ransomware. A breach triggers mandatory disclosures, OCR audits, and massive financial exposure.
- Medical devices and workstations are vulnerable: Diagnostic equipment, tablets, and nurse stations run across multiple rooms and locations. Keeping them securely patched without disrupting appointments is critical.
- Staff need immediate technical help: Doctors and clinical staff cannot wait hours in a ticketing queue when a prescription portal or scanner fails during clinic hours.
What we handle:
- EHR and clinical application availability
- HIPAA compliance documentation and audit readiness
- Encrypted backups and disaster recovery for patient records
- Endpoint protection across clinical tablets and workstations
- Secure telehealth and multi-clinic networking
- Fast-response support for providers and staff
FAQs:
- Q: Do you sign Business Associate Agreements (BAAs)?
  A: Yes. We sign BAAs with all healthcare clients and maintain full administrative, physical, and technical safeguards under HIPAA.
- Q: How do you support our specific EHR system?
  A: We coordinate directly with your EHR vendor for updates, connectivity, and database performance so your clinical team doesn't have to play middleman.
- Q: How fast is support when a provider has an issue?
  A: Clinical tickets are prioritized for immediate response so patient appointments and charting are not delayed.


title: Construction

description: Field & HQ job-site IT.

content:
General contractors, specialty trades, and construction firms need drawings that open as fast in the site trailer as at head office, and hard defenses against wire fraud on pay applications.
Challenges:
- Job-site trailers are notoriously difficult to connect: Remote sites, temporary power, and shifting cellular links create endless connectivity headaches for project managers, superintendents, and field teams.
- Wire fraud and payment redirection target construction: Attackers regularly compromise contractor emails to divert pay applications, change orders, and subcontractor payments. Security must be airtight.
- Large project files and drawings require fast sync: BIM models, Procore, PlanGrid, and heavy CAD files need high-speed local caching and cloud sync so field crews aren't waiting on loading screens.
- Rugged devices take a beating in the field: Tablets and laptops dropped in dirt, dust, and weather need central mobile device management (MDM) so lost or damaged units can be wiped and replaced in minutes.
What we handle:
- Rapid-deployment job-site connectivity & cellular backup
- Email security and financial wire-fraud defense
- Procore, BIM, and construction ERP optimization
- Mobile device management (MDM) for field tablets
- Secure file sharing for blueprints and bidding docs
- Centralized multi-location network management
FAQs:
- Q: How fast can you get a new job-site trailer online?
  A: We configure standardized plug-and-play network kits with bonded cellular and Wi-Fi that can be operational on day one of site setup.
- Q: How do you protect against wire fraud on pay apps?
  A: We deploy advanced email security, enforced multi-factor authentication, and strict payment verification workflows to prevent spoofed vendor invoices.
- Q: Can field superintendents get phone support directly?
  A: Yes. Field staff can call our support team directly from their phone or tablet without submitting complex web tickets.


title: Private equity

description: Portco IT & value creation.

content:
Private equity firms and portfolio companies require rapid IT assessment, cyber risk mitigation, carve-out separation, and scalable infrastructure to maximize enterprise value.
Challenges:
- Hidden technical debt threatens the 100-day plan: Undocumented legacy systems, unpatched vulnerabilities, and key-person dependencies can stall integration and eat into projected EBITDA post-acquisition.
- Carve-outs and bolt-ons require rapid execution: Transition services agreements (TSAs) are expensive. Separating email, ERP, and infrastructure cleanly without business interruption is critical.
- Cyber risk directly impacts valuation: A breach during a hold period destroys value, damages client relationships, and complicates exit diligence. Security posture must be provable to future buyers.
- Vendor sprawl drains operating margins: Acquired businesses frequently arrive with redundant software licenses, overlapping toolsets, and unfavorable vendor contracts.
What we handle:
- Pre-close IT & cybersecurity due diligence audits
- 100-day IT stabilization and risk remediation
- Carve-out separation and bolt-on system integration
- Vendor consolidation and software license optimization
- Standardized security governance across portfolio assets
- Executive reporting on uptime, risk, and technology spend
FAQs:
- Q: How quickly can you assess a prospective acquisition's IT?
  A: We can complete rapid-read IT and cyber health assessments within 5-10 business days during active diligence.
- Q: Do you support carve-out separations from parent companies?
  A: Yes. We specialize in standing up independent infrastructure, migrating mail and data, and sunsetting TSAs ahead of schedule.
- Q: Can you provide standard reporting for our operating partners?
  A: We deliver executive dashboards tracking security posture, infrastructure health, and budget variance across your portfolio.


title: Professional services

description: Real IT behind your firm.

content:
Law firms, CPA & accounting practices, architecture, and consulting firms that outgrew basic IT. We deliver institutional-grade security for sensitive client records, fast support for billable teams, and fixed predictable costs.
Challenges:
- Client data confidentiality is your biggest liability: Holding financial statements, tax records, litigation files, or trade secrets makes your firm a prime target for credential harvesting and phishing.
- Lost hours are lost billable revenue: When practice management software or email goes down during tax season or trial prep, partner and associate billables stop immediately.
- Surprise hourly IT billing creates friction: Traditional IT shops bill every phone call and support ticket by the hour. Predictable, all-inclusive monthly support eliminates invoice surprises.
- Hybrid and partner remote work must remain secure: Attorneys, accountants, and consultants working from client sites or home require secure, encrypted remote access that doesn't slow them down.
What we handle:
- Encrypted email and client confidential document protection
- High-availability practice management & billing software support
- Secure remote access & mobile endpoint defense for partners and staff
- Compliance alignment for CPA, legal, and financial standards
- Automated hourly backups with rapid file recovery
- Fixed monthly pricing with scope in writing
FAQs:
- Q: How do you protect confidential client communications?
  A: We enforce end-to-end email encryption, strict access permissions, multi-factor authentication, and data loss prevention (DLP) across all staff devices.
- Q: How do you handle tax season or critical deadline surges?
  A: We provide extended support coverage and priority queue routing during known critical business cycles like tax deadlines and court filing dates.
- Q: Can you support our specific legal or accounting software?
  A: Yes. We support standard legal practice management (Clio, Smokeball, ProLaw), accounting suites (CCH, Thomson Reuters, QuickBooks Enterprise), and AEC design software.


title: Detroit Metro IT Support

content:
Managed IT, cybersecurity, and compliance for community banks, credit unions, and automotive suppliers across Metro Detroit and Southeast Michigan.
Service area: Metro Detroit, Wayne, Oakland, Macomb, and Washtenaw Counties.
What we handle:
- 24/7 proactive monitoring from our Livonia, MI operations center
- DFIS, FDIC, and NCUA compliance documentation and audit representation
- Plant floor OT/IT network segmentation and ransomware isolation
- Rapid on-site emergency dispatch across Southeast Michigan
- Immutable, offsite backups engineered for fast local restore
- Human-first helpdesk answered in Michigan, not an overseas queue
FAQs:
- Q: Where is your team based?
  A: Our headquarters and network operations center are located in Livonia, Michigan. When you call, you speak directly with full-time engineers in Southeast Michigan.
- Q: How quickly can you be on-site at our Detroit-area facility?
  A: For critical outages, our engineers can be physically on-site anywhere in Wayne, Oakland, Macomb, or Washtenaw County typically within 1 to 2 hours.
- Q: Do you have experience with Michigan banking regulators (DFIS)?
  A: Yes. We actively prepare and support Michigan financial institutions through DFIS, FDIC, and NCUA examinations, providing pre-formatted audit packages.


title: Cleveland IT Support

content:
Managed IT for credit unions, advanced manufacturers, and healthcare practices across Cleveland and the I-77 / I-90 Northeast Ohio corridors.
Service area: Cleveland, Akron, Canton, and Northeast Ohio.
What we handle:
- High-reliability manufacturing network infrastructure & ERP uptime
- Ohio DFI, FDIC, and NCUA compliance readiness and control evidence
- Centralized SD-WAN networking connecting Cleveland HQ and branch sites
- HIPAA-compliant safeguards for Ohio medical practices and clinics
- Predictable, all-inclusive monthly pricing with zero hourly surprise invoices
- Dedicated account managers and escalation engineers assigned to your firm
FAQs:
- Q: How do you service Cleveland and Northeast Ohio clients?
  A: We provide 24/7 continuous remote monitoring, rapid helpdesk resolution, and dispatched on-site engineering for scheduled maintenance and hardware emergencies throughout Northeast Ohio.
- Q: Can you support our ERP and manufacturing systems (Plex, Epicor, JobBOSS)?
  A: Yes. We manage the underlying infrastructure, server environments, and vendor communication for leading manufacturing ERP platforms.
- Q: Are your monthly agreements fixed-rate?
  A: Yes. Every service agreement has clearly defined scope, guaranteed SLA response times, and fixed monthly pricing with no nickel-and-diming.


title: Contact Qualigentics

description: Get a network assessment.

content: Call (734) 432-6300 or email hello@qualigentics.com. A human answers. Headquartered in Livonia, Michigan.